30-Day Money-Back Guarantee
We want you to be fully satisfied with Xlaypand. If the plugin does not meet your expectations, you may request a full refund within 30 days of your initial purchase — no questions asked.
Simple process: Email us at support@xlaypand.com with your order details, and we will process your refund promptly.
How to Request a Refund
To request a refund, please send an email to support@xlaypand.com including:
- Your email address used for the purchase
- Your Paddle order or transaction ID
- A brief reason for the refund (optional, but helps us improve)
We aim to respond within 1–2 business days.
How Refunds Are Processed
All payments and refunds are processed by Paddle.com Market Limited, our Merchant of Record. Paddle handles the full refund to your original payment method.
Refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider.
Upon refund, your Xlaypand subscription and license will be deactivated.
Renewal Refunds
For subscription renewals, refund requests must be submitted within 7 days of the renewal charge. After this period, the subscription remains active until the end of the current billing cycle, but no refund will be issued.
Exceptions
Refunds may be declined in the following cases:
- The request is made after the 30-day guarantee period (initial purchase) or 7-day window (renewals)
- Evidence of abuse, such as repeated purchase-and-refund cycles
- A chargeback has already been filed with your bank — in this case, the dispute is handled through Paddle's chargeback process
EU Consumer Rights
If you are a consumer within the European Union, you have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive.
By purchasing a subscription and accessing the plugin, you acknowledge that the digital content has been delivered and agree that the right of withdrawal expires once the service has been fully provided.
Regardless of the statutory minimum, our 30-day money-back guarantee provides extended protection — more than double the legal requirement.
Contact
Questions about refunds? Reach us at support@xlaypand.com