Most product questions are answered instantly by Carlos, our AI support assistant. For everything else (billing, enterprise, security), pick the right topic below and our team responds within one business day.
Carlos knows every feature, every dropdown, every mode. Speaks every language. Answers in seconds. If he can’t help, he’ll point you here.
Pick a topic below. Your mail client opens with the subject line and a short template already filled in. Just add the details.
Something broke or behaves unexpectedly. Includes Export Log reminder.
An idea or improvement you’d like to see in Xlaypand.
License keys, invoices, refunds, plan changes, payment issues.
Teams with more than 10 licenses, white-label, OEM, custom contracts.
Found a vulnerability? Please reach out privately first. We’ll respond quickly.
Coverage, interviews, review copies, brand assets.
Anything that doesn’t fit the categories above.
Reporting an export, batch, or render-queue issue? Please attach the Export Log. It’s the .txt file Xlaypand writes into your output folder after each batch (usually named Xlaypand_ExportLog_<date>.txt). It shows the team how far the batch got, which rows were exported, and the exact config used (file names, columns, modes). That context narrows the issue down fast.
If you saw an error popup or unexpected behaviour, also send: a screenshot of the error, the row number where it happened, and a one-line note of what you expected vs what you saw.
For UI bugs, install problems, or license questions, the log isn’t needed, just describe what you’re seeing.